Services and pricing
Find the constraint. Build the fix. Keep it working.
Three steps, each priced up front and useful on its own. Most clients start with the diagnostic. Nobody is locked into the next step.
01
Where to start
Constraint Diagnostic
2 weeks
$7,500 fixed · credited toward a buildSee ScopeWhere is the business actually losing time and money, and what should you fix first?
Two weeks to find the constraint costing you the most. I talk to the people doing the work, walk through your systems and a sample of real records, trace where leads, work, and decisions stall, and estimate what that costs. You get a written report, a fixed-price plan for the first fix, and a baseline to measure it against.
What comes next: If the fix is worth building, the report includes a fixed-price Operating System Build. The full diagnostic fee is credited if the build starts within 30 days.
02
Fix the constraint
Operating System Build
4–8 weeks
From $15,000 · fixed price per phaseSee ScopeBuild the system that fixes it—and prove it worked.
I build the missing operating layer on top of the tools you already use: the rules, statuses, queues, automation, and AI assistance that turn what your systems know into what your team does next. Then we measure the result against the baseline.
What comes next: Most builds continue into Operate & Improve, because systems drift without an owner. Once the first constraint is gone the next one becomes visible, and it is scoped the same way.
03
Keep it working
Operate & Improve
Monthly · 3-month minimum
$3,000–$6,000 per monthSee ScopeKeep the system working, and find the next constraint.
Once the system is running, I monitor it, fix what drifts, review the numbers with you every month, and ship one improvement each cycle. Every quarter we reassess what is limiting the business now.
What comes next: When the quarterly review finds a new constraint worth fixing, it becomes the next build. If you need senior operating help beyond the system, a fractional arrangement can be discussed.
How pricing works
You pay for the problem solved, not for hours.
Every engagement states the objective, the metric it should move, what's in and out of scope, and what you own at the end, before any work starts.
The diagnostic is the smallest useful step. It shows where the business is losing time and money, puts a number on it using your own data, and ends with a fixed-price plan for the first fix. If building isn't worth it, the report says so.
Builds are fixed-price per phase. I build on the tools you already use wherever possible, so the money goes into the operating layer rather than a migration.
Operate & Improve exists because systems drift. The business changes, and someone has to keep the system matched to how work is actually done.
Need senior operating help beyond the system itself? A fractional operating-partner arrangement is available for a small number of clients, and is scoped individually.
Not a fit
What TKO doesn't do.
- Hourly staff augmentation or an open-ended bench of consultants.
- Chatbots or AI pilots with no operating change behind them.
- Replacing your CRM because a vendor said so.
- Fully autonomous systems where a person's judgment belongs.
- General IT support.
One principal · Priced up front
Tell me what's stuck.
Thirty minutes, no pitch deck. You describe what's stuck; I tell you where I would look first, and whether a paid diagnostic is worth it for your business.