Operate · Keep it working
Keep the system working, and find the next constraint.
Once the system is running, I monitor it, fix what drifts, review the numbers with you every month, and ship one improvement each cycle. Every quarter we reassess what is limiting the business now.
Monthly · 3-month minimum
$3,000–$6,000 per month
One principal · Scope agreed in writing
Who it’s for
When this is the right step.
For a business running a system TKO built, or one TKO has taken over, that wants it maintained, measured, and improved rather than left to drift.
- A build is live and you want it to keep working.
- The business changes faster than anyone updates the system.
- You want someone accountable for whether the numbers keep moving.
Outputs
What you get.
- Monitoring and fixes
- A monthly metric review against the baseline
- One improvement shipped each month
- A quarterly review of what is limiting the business now
- Priority changes when the business changes
Pricing
Boundaries
The fine print, up front.
Stated before any contract, so scope and expectations are clear.
- Covers systems TKO built or has formally taken over.
- Improvement work is capped each month. Larger changes are scoped as a new build.
- Cancel with 30 days' notice after the minimum term.
- Not a help desk for unrelated IT.
What comes next: When the quarterly review finds a new constraint worth fixing, it becomes the next build. If you need senior operating help beyond the system, a fractional arrangement can be discussed.
Typical work
What this usually involves.
Why not just maintain it ourselves?+
You can—you own it. Most teams find the system slowly drifts from how the business actually runs. This keeps someone accountable for closing that gap.
What determines the monthly price?+
The number of systems and integrations involved, and how often the business changes the workflow.
The other steps
Start with the smallest step that answers the question.
One principal · Priced up front
Tell me what's stuck.
Thirty minutes, no pitch deck. You describe what's stuck; I tell you where I would look first, and whether a paid diagnostic is worth it for your business.