Operate · Keep it working
Keep the system useful after launch.
I keep the operating loop healthy, fix what drifts, review what the team is seeing, and make one focused improvement at a time as the business changes.
Monthly · 3-month minimum
$3,000–$6,000 per month
One principal · Scope agreed in writing
Who it’s for
When this is the right step.
For a business running a system TKO built, or one TKO has taken over, that wants it maintained, measured, and improved rather than left to drift.
- A build is live and you want it to keep working.
- The business changes faster than anyone updates the system.
- You want one person accountable for keeping the workflow useful as the business changes.
Outputs
What you get.
- Monitoring and fixes
- A monthly metric review against the baseline
- One improvement shipped each month
- A quarterly review of what is limiting the business now
- Priority changes when the business changes
Pricing
Boundaries
The fine print, up front.
Stated before any contract, so scope and expectations are clear.
- Covers systems TKO built or has formally taken over.
- Improvement work is capped each month. Larger changes are scoped as a new build.
- Cancel with 30 days' notice after the minimum term.
- Not a help desk for unrelated IT.
What comes next: When the quarterly review finds a new constraint worth fixing, it becomes the next build. If you need senior operating help beyond the system, a fractional arrangement can be discussed.
Typical work
What this usually involves.
Why not just maintain it ourselves?+
You can—you own it. Most teams find the system slowly drifts from how the business actually runs. This keeps someone accountable for closing that gap.
What determines the monthly price?+
The number of systems and integrations involved, and how often the business changes the workflow.
The other steps
Start with the smallest step that answers the question.
One principal · Priced up front
Tell me what's stuck.
Bring one workflow that keeps slowing you down, or an AI idea you want to put to work. In 30 minutes, we will talk through the problem, the tools involved, and whether a diagnostic or a scoped build is the right next step.