The owner bottleneck
The team can do the work, but too many decisions still wait for the one person who carries the full picture.
About Todd
I find the work holding the business together by hand—and build a better way to run it.
I have spent my career where operations, product, and technology meet. TKO brings those disciplines together for growing businesses that need more than advice and less than a giant transformation program.
20+ years across operations, product ownership, systems delivery, and complex transformation work.
Designed and built RachelOS end to end, from operating rules and data to the screens people use.
One person stays responsible from diagnosis through implementation.
A small client load, with scope and availability agreed before the work starts.
What I notice
Different businesses get stuck in familiar ways.
The vocabulary changes. The operating problem usually comes back to ownership, context, handoffs, and decisions that never made it into the system.
Tools that do not add up
The CRM, inbox, spreadsheets, and dashboards each hold part of the truth. People still have to connect them by hand.
The missing exception path
The happy path looks fine. The real cost appears when something is late, unclear, incomplete, or outside the standard process and nobody owns the next decision.
The first useful fix
The business does not need a grand redesign. It needs the smallest change that removes a real bottleneck and gives the team a better way to work.
Career
Where the operating perspective came from.
Operations taught me to respect controls and exceptions. Product taught me to turn that reality into usable systems. TKO brings both to the same engagement.
2000s · Regulated operations
Reuters Loan Pricing Corp · Bisys · Chatham Asset Management
Early career, credit and fund operations
Loan pricing data, fund services, and credit operations in regulated financial environments.
Established the operating discipline of reconciliation, exception handling, and evidence under consequence.
2009–2012 · Financial-services operations
Apollo Global Management
Operations Analyst / Operations Manager
Leveraged-loan settlement, LSTA secondary trades, BondCo V–VII build-out, and REIT operations through the post-2008 restructuring cycle.
Complex work becomes reliable when controls, ownership, and exception paths are explicit. A system of record that merely contains the transaction is not enough.
2012–2015 · Enterprise transformation
Sapient, Goldman Sachs AM · JPMorgan AM
Manager / Business Analyst
Investment-manager research and due-diligence platform work for Goldman Sachs Asset Management and investment-operations modernization for JPMorgan Asset Management.
Connected expert judgment, operating requirements, product design, and technology delivery across institutional environments.
2016–2018 · Product and platform leadership
WBI · FolioDynamix
Project Manager / Product Owner
Advisor-platform, CRM, trading, settlement, and wealth-technology roadmap and delivery work, including FolioDynamix through its acquisition by Envestnet.
Built the operator-first product perspective required to turn workflow findings into usable standard work and implementation choices.
2020–2022 · Healthcare product and regulation
ELLKAY
Product Manager, Healthcare Interoperability
Payer-facing interoperability platform ownership for CMS Cures Act compliance, including FHIR APIs, access control, auditability, and data governance.
Demonstrated how regulatory requirements, technical architecture, controls, and day-to-day operating behavior must be designed together.
2022–present · Healthcare transformation
Cognizant
Senior Manager, Healthcare Transformation, AI & Analytics
Healthcare transformation work spanning delivery governance, executive reporting, payer operations, cross-functional alignment, workflow transformation, and AI-enabled improvement.
Provides direct context for prior authorization, utilization management, provider operations, multi-workstream dependencies, and responsible automation decisions.
2018–present · Independent advisory
TKO Solutions
Founder & Principal
Business operating systems for growing companies: diagnosing the constraint across process, people, data, and technology, and building the system that removes it. Includes RachelOS, designed, built, and operated end to end.
Combines operating, product, technology, and implementation perspectives in one person who both diagnoses the problem and builds the fix.
How I work
One person, clear terms.
I lead the engagement personally
Every TKO engagement is delivered by me. There is no associate team, no offshore analyst pool, and nobody to hand the work to after the kickoff.
Capacity is deliberately limited
I hold a small number of concurrent engagements so each one gets senior attention throughout. Availability is confirmed against current commitments before a proposal is issued, not after.
Conflicts are screened first
Before any work begins I check the account, the vendors involved, and the program against my existing and prior commitments. If there is a conflict, I say so and decline.
Scope and confidentiality are set in writing
Scope, timing, availability, data handling, and confidentiality are agreed in writing before the engagement starts. Where sensitive data is involved, handling is defined before anyone touches it.
One principal · Priced up front
Talk to the person who will do the work.
Bring one workflow that keeps slowing you down, or an AI idea you want to put to work. In 30 minutes, we will talk through the problem, the tools involved, and whether a diagnostic or a scoped build is the right next step.