Diagnose · The first paid step
Show me the workflow that’s wasting your team’s time.
I examine one workflow in one business function, across up to three of the systems you already use. You receive a map of where the work and the handoffs break down, the three gaps that matter most, a plain recommendation for each, and a bounded proposal for the next step. Delivery is targeted for five business days after the intake call and the materials I need.
5 business days
$999 founding price · $1,499 standard
One principal · Scope agreed in writing
Who it’s for
When this is the right step.
For a founder, COO, or operations leader who knows which workflow keeps eating the team’s time but not exactly where it breaks, why, or what to do first. Your tools hold the information; your people are still connecting the pieces by hand.
- Requests, leads, or orders move between tools, and somebody has to carry them across by hand.
- One person has become the routing layer: work waits until they notice it.
- Nobody can say with confidence what needs attention today, or who owns it.
- The team re-keys or reconciles the same information in a CRM, spreadsheets, and email.
- You are considering automation or AI for a workflow and want to know what would actually help first.
Outputs
What you get.
- A visual map of the workflow: the people, systems, handoffs, and decision points
- The three most consequential gaps in ownership, information, process, decisions, or execution, each with its evidence and likely cause
- A recommendation for each gap: automate, integrate, redesign, clarify ownership or controls, or leave the process alone
- An initial impact hypothesis, labeled as an estimate, of where time, risk, or revenue could improve
- A bounded proposal for the next phase, with scope, exclusions, and price, if one is worth doing
- A concise readout, live or recorded, and one round of factual clarification
Day 0
Intake
A 30-minute call on the workflow, the people and systems involved, and what the problem costs. You share what you already have.
Days 1–4
Trace and analyze
I map the work across the handoffs, find where it stalls or depends on memory, and test the likely causes against your material.
Day 5
Readout
The map, the three gaps, the recommendations, and the next-step proposal, delivered live or as a recorded walkthrough.
Pricing
$999 for each of the first 5 paid Blueprints, then $1,499. Fixed fee for the stated scope.
The Blueprint fee is credited once toward your first follow-on TKO engagement with a fixed fee of $7,500 or more (a Constraint Diagnostic, a build phase, or a Readiness Sprint), when that engagement agreement is signed within 45 days of Blueprint delivery. The credit applies once, is not transferable, cannot be redeemed for cash, and cannot be combined with another credit. Existing signed agreements keep their terms.
How buying works
A request first. Payment only after fit is confirmed.
- 01RequestTell me about the workflow. Submitting the form does not charge you.
- 02Confirm fitWithin two business days I confirm the scope fits, or tell you what would fit better.
- 03Order and invoiceYou receive a written order and an invoice. Work starts once it is paid.
- 04Intake and deliveryWe hold the 30-minute intake call. The Blueprint is targeted for five business days after I have what I need.
What you provide
What I need from you.
- One named workflow and one business function in scope.
- A person who knows the workflow and can join the 30-minute intake call.
- Existing material that shows the work: screenshots, exports, process notes, or a recording.
- Required information within five business days of the intake call; the delivery date moves with it.
Leading a funded enterprise initiative or a cross-team program?
You do not need to start with a single-workflow Blueprint. If the sponsor, scope, and budget already exist, we should scope the right engagement directly.
Discuss an Enterprise EngagementBoundaries
The fine print, up front.
Stated before any contract, so scope and expectations are clear.
- One workflow in one business function, and no more than three systems.
- One structured intake conversation of up to 30 minutes, plus the documents and screenshots you choose to share.
- No production credentials, no changes to your systems, and no software development.
- One round of factual clarification after the readout, not open-ended revisions.
- Not legal, tax, compliance, or clinical advice. Do not send passwords, patient records, or customer contact lists.
What comes next: The Blueprint is useful on its own: the map and recommendations are yours to act on with anyone. If you hire TKO for a follow-on engagement of $7,500 or more within 45 days of delivery, the Blueprint fee is credited once, under the terms stated with the price.
Typical work
What this usually involves.
What do I need to have ready?+
One workflow you want to fix, 30 minutes for the intake call, and whatever you already have that shows how it works: screenshots, exported reports, process notes, or a short screen recording. No credentials and no sensitive records.
Is this a sales call with a price tag?+
No. It is paid, fixed-scope work with a written deliverable you keep. If the right answer is to leave the process alone, or to fix it without TKO, the Blueprint says so.
How is it different from the Constraint Diagnostic?+
The Blueprint looks at one workflow from the information you provide and one conversation. The Diagnostic runs two weeks, includes interviews with the people doing the work and a measured baseline, and ends with a build specification. If your problem spans teams or needs that depth, start with the Diagnostic.
We are a large enterprise with a funded initiative. Should we start here?+
Usually not. If the program, sponsor, and budget already exist, we should scope the right engagement directly. Use the enterprise conversation instead.
When do I pay?+
After I confirm the workflow is a fit. You receive a written order and an invoice; the work starts when the invoice is paid and the intake call is scheduled. Submitting the request does not charge you.
What does “founding price” mean?+
The first 5 paid Blueprints are $999. After that the price is $1,499. The price on your written order is the price you pay.
The other steps
Start with the smallest step that answers the question.
One principal · Priced up front
Tell me what's stuck.
Describe one workflow and the systems it runs through. I confirm the fit within two business days, and nothing is charged until you accept a written order.