Good opportunities go quiet
The lead, request, or follow-up exists somewhere, but nobody owns what should happen next.
Workflow systems · Automation · Practical AI
Less chasing.
Better follow-through.
A business that moves.
Missed follow-up. Manual handoffs. Decisions waiting on you. TKO turns the work scattered across your CRM, inbox, spreadsheets, and team into a system people can use. I find the bottleneck, design the workflow, and build the fix.
For owners, COOs, and team leaders ready to fix a workflow that is holding the business back.
Work directly with the builder
Todd Kovalsky.
From the messy problem
to the working system.
Start with one workflow. Agree on the scope, price, and what should change. Build around the tools you already use, with AI where it helps.
Sound familiar?
The business grew. The way the work gets done did not.
The gaps show up as missed follow-up, slow decisions, repeated questions, and too much work routing through a few people.
The team waits for you
People can do the work, but the context and judgment needed to move it forward still live with the owner or COO.
The CRM records more than it runs
It stores activity, but it does not give the team a reliable way to decide what matters today.
People connect the tools by hand
The real workflow lives between the inbox, spreadsheets, the CRM, and conversations nobody else can see.
Automation added motion, not control
More reminders and integrations made the stack busier without making ownership or decisions clearer.
One absence changes everything
When a key person is unavailable, the work slows because part of the operating system left with them.
What changes
Your business should not need you to remember everything.
Give the team a shared view of the work, clear ownership, and a next step. Connect the tools, capture the context, and put routine decisions into the workflow.
Your systems
CRM · inbox · spreadsheets · apps · AI tools
The missing operating layer
- One shared view of what is happening
- Clear ownership for the next step
- Rules for routine decisions
- A short list of what needs attention
- A simple way to see whether the fix worked
Your team
The right work, done on time, by the right person
How TKO works
One workflow. A clear scope. A working fix.
Start with the work that matters most. Agree on what a useful result looks like, build it with the team, and check it against the starting point.
01
See the work
Follow one important flow end to end and find where it slows, disappears, or waits for one person.
02
Choose the first fix
Define the smallest useful change: a clearer state, a better handoff, a queue, a rule, or a missing connection.
03
Build it into the work
Use the tools you already have where they fit. Add only the layer the team actually needs.
04
Measure and improve
Compare the new way of working with the starting point, then decide what is worth fixing next.
Built, not just advised
RachelOS started with the same problem.
The tools existed, but the operating logic lived in one person's head: which relationships mattered, what had happened, and what should happen next. I designed and built the layer that made that work visible and usable.
- 1
Make the work visible
Bring lead activity, relationship context, and next steps into one working view.
- 2
Keep the context
Turn what one person remembers into information the system and the team can use.
- 3
Support the next action
Show what needs attention and give the operator a practical place to act.
- 4
Keep judgment human
Use automation to prepare the work without pretending every relationship decision should be automatic.
What I can build for you
Bring the follow-up gap, the manual process, or the AI idea.
These are examples of work TKO can scope around your business. The first conversation identifies a useful starting point.
Follow-up your team can run
A shared view of leads and customers, an owner for each next step, and a queue that makes overdue work visible.
Tools that work together
Connect the CRM, inbox, forms, and internal tools so people can spend less time copying information and rebuilding context.
AI inside a useful workflow
Draft replies, summarize history, or extract useful facts from documents—with a review step and a clear way to check the output.
Internal tools built for the job
A focused workspace for approvals, exceptions, intake, or handoffs that your current software does not handle well.
Knowledge the team can use
Capture customer context, operating rules, and repeat decisions where people do the work.
A clear view of what needs attention
Connect activity to ownership, next steps, and a few measures that help you decide what to change.
How engagements work
Start where you are.
An unclear problem starts with a diagnostic. A defined workflow or AI use case can go straight to build scoping. Ongoing support is available after launch.
- 01
Where to start
Constraint Diagnostic
What is actually slowing the business down—and what is the smallest useful fix?
2 weeks
Details
$7,500 fixed · credited toward a build - 02
Fix the constraint
Operating System Build
Turn a workflow problem or an AI use case into a working system.
4–8 weeks
Details
From $15,000 · fixed price per phase - 03
Keep it working
Operate & Improve
Keep the system useful after launch.
Monthly · 3-month minimum
Details
$3,000–$6,000 per month
Who you'll work with
Todd Kovalsky. One person from diagnosis through build.
I have spent more than twenty years across operations, product, and systems delivery. TKO brings that experience into one focused engagement instead of splitting the problem across an advisor, a developer, and an automation vendor.
- 20+ years across operations, product, and complex systems delivery
- Designed and built RachelOS, a working operating system for relationship-driven work
- Works across process, data, CRM, automation, and AI instead of one specialty
- One principal on every engagement, and deliberately few clients at a time
Why TKO
The diagnosis and the build stay connected.
The job is not to install more software. It is to understand how the work really moves and turn that into a system people can use.
Start with the operating problem
The first question is where work gets stuck, not which software to buy.
Diagnosis and build stay together
The person who learns how the business works is also responsible for turning that understanding into a working system.
Use what already works
A new platform is not the default. The goal is to make the current stack behave like one system.
Leave the team with something usable
The work includes the rules, ownership, documentation, and training needed to keep it useful.
One principal · Priced up front
Which workflow would you fix first?
Bring one workflow that keeps slowing you down, or an AI idea you want to put to work. In 30 minutes, we will talk through the problem, the tools involved, and whether a diagnostic or a scoped build is the right next step.