Diagnose · Where to start
What is actually slowing the business down—and what is the smallest useful fix?
In two weeks, I follow one important workflow, talk with the people doing it, and inspect the tools and handoffs. You leave with the diagnosis, a build specification, a fixed-price proposal, and a starting measure. The diagnostic defines the fix; implementation is a separate step.
2 weeks
$7,500 fixed · standalone diagnostic
One principal · Scope agreed in writing
Who it’s for
When this is the right step.
For an owner, COO, or department leader who can feel the drag—missed follow-up, slow handoffs, repeated decisions, too much work routing through one person—but cannot yet see the first fix clearly.
- Leads, requests, or jobs enter the business but do not move consistently.
- The owner or COO is still the default router for routine decisions.
- The CRM holds records but does not guide the work.
- Handoffs depend on messages, spreadsheets, and memory.
- A key person is leaving, or the business has outgrown its current way of working.
Outputs
What you get.
- A plain-language diagnosis of where the work breaks down
- A map of the workflow, handoffs, systems, and decision owners
- The specific rules, states, or connections that are missing
- A focused specification and fixed price for the first build
- A simple baseline for judging whether the change helped
- A working session to decide what to do next
Week 1
Listen and look
Conversations with the people doing the work, plus a walkthrough of the tools, handoffs, and records around one important flow.
Week 2
Follow the work
Follow the work end to end. Find where it stalls, which decisions repeat, and who is compensating by hand.
Readout
Decide
A clear diagnosis, a fixed-price plan for the first fix, a starting measure, and a plain recommendation—including if the answer is to leave it alone.
Pricing
The diagnostic is $7,500 for the agreed scope. It does not commit you to a build. Case-study permission and references are optional and separate from the fee.
Boundaries
The fine print, up front.
Stated before any contract, so scope and expectations are clear.
- One business unit or revenue motion. A whole-company assessment is scoped separately.
- No software or data is changed during the diagnostic.
- No outcome is promised before the starting point and first build are understood.
- There is no obligation to build with TKO. The specification is yours to use with anyone.
What comes next: If the first fix is worth building, the diagnostic ends with a separately priced build proposal. The specification is yours. There is no automatic fee credit; any reuse of diagnostic work and its effect on the build price are stated in the proposal. Existing signed terms are honored.
Typical work
What this usually involves.
Is this a sales pitch in disguise?+
No. It is paid, fixed-scope work with a written report you keep, whether or not you hire me for anything else.
How much of my team's time does it take?+
About 45 minutes each for up to six people, plus a walkthrough of your main systems. Most of the work happens on my side.
Our data is a mess. Is that a problem?+
No. Messy data is usually part of the finding. The diagnostic shows which mess actually matters.
Do you work in person?+
In South Florida, yes, if you prefer it. Everywhere else, the work runs remotely.
The other steps
Start with the smallest step that answers the question.
One principal · Priced up front
Tell me what's stuck.
Bring one healthcare mandate, platform transition, or client workflow that needs a clear path to delivery. In 30 minutes, I will talk through the decisions, systems, and dependencies with you, then identify the right scope and next step.