Selected Work
Evidence before category.
TKO's point of view is built from operating work: healthcare workflow modernization, enterprise program recovery, interoperability governance, and RachelOS as live proof that the same pattern works outside the enterprise.
RachelOS Operational Knowledge System
A relationship-driven business had data, notes, messages, and activity, but no trusted decision system for who needed attention and what action should happen next.
Outcome — RachelOS now provides one trusted next action, improved relationship visibility, reduced manual tracking, persistent relationship knowledge, and scalable decision support.
View selected workPrior Authorization Workflow Modernization
Administrative review burden persisted because workflow, decision rights, compliance, and human review tiers were not redesigned together.
Outcome — Workflow modernization supported clearer review tiers, auditability, exception handling, and more practical AI adoption.
View selected workEnterprise Program Recovery
A large modernization program risked execution failure because dependency complexity and executive visibility gaps were not fully exposed.
Outcome — Program risk was managed across many application areas with stronger dependency visibility, operating cadence, and executive confidence.
View selected workHealthcare Interoperability Modernization
CMS interoperability requirements were being treated as a technical compliance project instead of an operating model change.
Outcome — The work supported process modernization, clearer integration workflows, and stronger governance across healthcare operations.
View selected workCRE Intelligence Model
Market observations, property context, and analyst judgment existed, but intelligence remained fragmented and hard to reuse.
Outcome — The work demonstrates that the operational knowledge pattern travels beyond healthcare when domain judgment needs to become structured, reusable decision support.
View selected workCommon Pattern
The work changes domains. The operating failure repeats.
Teams have systems, dashboards, meetings, and now AI interest. The missing layer is the governed path from signal to fact, state, priority, human approval, action, and outcome.
Operational Recovery Assessment
Use the evidence to choose the next move.
The Assessment helps teams identify where workflow, governance, human API dependency, or AI adoption risk should be addressed first.