Operations
Years inside work where ownership, controls, and exception handling had to be explicit—not left to memory.
Selected work
A real operating problem, turned into a working system.
RachelOS is the clearest example of how I work: understand the decisions people are carrying, make the work visible, and build the missing layer around the tools already in place.
Relationship-driven business
RachelOS: Turning Scattered Follow-Up Into a Working System
The business had a CRM, email, texting, a website, and a growing book of relationships. The information existed, but the operating logic did not.
- 1Make the work visible
- 2Give the day a starting point
- 3Keep the context
- 4Support judgment
Why this work
Built from an operator's point of view.
The work combines operating discipline, product thinking, and hands-on implementation. That mix is the point of TKO.
Product
Experience translating how people actually work into systems, workflows, and decisions a team can use.
Implementation
RachelOS brought those disciplines together in one system designed and built from the operating problem outward.
Founding clients
Bring me the workflow everyone complains about.
I am opening a small number of founding-client engagements. The first three diagnostics are $5,000 instead of $7,500 in exchange for permission to describe the work publicly, anonymously if needed, and a short reference call if the engagement earns it.
The goal is simple: identify one meaningful bottleneck and leave you with a practical decision about what to fix.
See the DiagnosticOne principal · Priced up front
Tell me what's stuck.
Bring one workflow that keeps slowing you down, or an AI idea you want to put to work. In 30 minutes, we will talk through the problem, the tools involved, and whether a diagnostic or a scoped build is the right next step.