Operations
Years inside work where ownership, controls, and exception handling had to be explicit—not left to memory.
Selected work
Inspect the work. Then discuss yours.
RachelOS shows a relationship workflow I designed, built, and operate. The synthetic healthcare lab makes cross-system decisions inspectable. Together they show how I move from an operating problem to explicit rules, controls, and usable interfaces.
Relationship-driven business
RachelOS: Turning Scattered Follow-Up Into a Working System
The business had a CRM, email, texting, a website, and a growing book of relationships. The information existed, but the operating logic did not.
- 1Make the work visible
- 2Give the day a starting point
- 3Keep the context
- 4Support judgment
Healthcare proof · synthetic
Change one fact. Inspect the downstream decision.
Eligibility, benefit coverage, procedure policy, provider qualification, UM routing, and the claims-control artifact remain separate decisions. The lab shows the questions a real release must answer.
Run the decision labPolicy → Obligation → Capability → Workflow → System → Control → Owner → Evidence → Outcome
The prototype uses synthetic rules and identifiers. It demonstrates decision decomposition; it is not a deployed payer system or a compliance certification.
See the $15,000 Readiness SprintWhy this work
Built from an operator's point of view.
The work combines operating discipline, product thinking, and hands-on implementation. That mix is the point of TKO.
Product
Experience translating how people actually work into systems, workflows, and decisions a team can use.
Implementation
RachelOS brought those disciplines together in one system designed and built from the operating problem outward.
From proof to your project
Leave with a scope somebody can execute.
For healthcare readiness, I trace one approved obligation through the teams and systems that must deliver it. For owned demand, I connect buyer content, inquiry capture, context, and an accountable next action.
Each engagement names the deliverables, owners, acceptance criteria, dependencies, and commercial terms before the work starts. You work with me through the agreed handoff.
Compare the engagementsOne principal · Priced up front
Tell me what's stuck.
Bring one healthcare mandate, platform transition, or client workflow that needs a clear path to delivery. In 30 minutes, I will talk through the decisions, systems, and dependencies with you, then identify the right scope and next step.