Primary entry point
Operational Intelligence Diagnostic
The Diagnostic applies the Operational Truth Framework to one or two workflow or program areas. It compares what is supposed to happen with what actually happens, surfaces hidden failure points, ranks recovery opportunities, and gives the sponsor a 90-day recovery roadmap.
Pricing Position
$25k-$50k
Timeline
3 weeks
Service Role
Primary entry point
Outcomes
What the engagement must make possible.
Each service exists to improve operational truth, execution confidence, and the buyer's ability to decide what happens next.
- Evidence-based view of where work is actually stalling.
- Shared fact base across operations, transformation, technology, and governance leaders.
- Top 10 recovery opportunities ranked by value, risk, and effort.
- 90-day roadmap with owners, gates, and success criteria.
- Decision clarity on whether to build, govern, redesign, or stop work.
Process
Constrained, evidence-led work.
The work is structured to avoid open-ended consulting drift and keep the buyer focused on operational evidence.
- 01
Confirm the operating problem, decision needed, workflows involved, and sponsor.
- 02
Review workflow documentation, reporting, dashboards, backlogs, and operating artifacts.
- 03
Interview up to 6-8 stakeholders close to the work.
- 04
Map intended workflow against actual workflow using the Operational Truth Framework.
- 05
Identify stalls, visibility gaps, manual handoffs, decision latency, and governance breakdown.
- 06
Deliver the executive readout and 90-day recovery roadmap.
Deliverables
The concrete assets produced by the engagement.
Operational Truth Assessment
Failure-Point and Manual-Handoff Inventory
Visibility Gap Map
Administrative Burden and Leakage Inventory
AI Opportunity and Control Model
Top 10 Recovery Opportunities
90-Day Recovery Roadmap
Executive Readout
30 days of follow-up Q&A
FAQ
Questions buyers should resolve before intake.
What makes this different from a consulting assessment?+
The Diagnostic is not a strategy review. It is a constrained evidence exercise that identifies where work stalls, what is invisible, what decision logic is missing, and what recovery actions should happen next.
Do we need clean data before starting?+
No. The diagnostic is designed for environments where data, workflows, and accountability are fragmented. Existing artifacts, interviews, and operational evidence are enough to begin.
Do we need an AI initiative?+
No. AI is examined only where it affects workflow, decision rights, governance, or human approval. The core problem is operational visibility.
What is not included?+
Implementation, software development, ongoing advisory, and scope beyond two workflow or program areas are excluded unless separately scoped.
Diagnostic Entry Point
Use the Diagnostic to establish operational truth.
The engagement is designed for leaders with an urgent, funded operating problem who need evidence, prioritization, and a 90-day recovery roadmap.