TKOSolutionsAssessment

Primary Engagement

See the workflow before you buy the next solution.

The Operational Recovery Assessment is a fixed-scope, one-week engagement for leaders who need to make hidden work visible, identify the operating constraint, and decide what deserves deeper spend.

Start the assessment intakeReview built-system proof

Fixed scope

One workflow or operating problem under real pressure.

One week

Focused review, interviews, analysis, and an executive briefing.

$5K–$8K

A bounded first step before a deeper diagnostic or build is considered.

When To Engage

Start when the workflow problem is concrete.

This is not a tool-selection exercise or a generic AI conversation. It is for leadership teams that need operational truth before deciding what to fix, fund, automate, or redesign.

A workflow is under pressure, but leadership cannot agree on where the real constraint is.
Work depends on a few people to reconstruct context, route exceptions, or decide what matters next.
A transformation program has activity and reporting but lacks a trusted view of dependencies, risk, or required decisions.
AI or automation is being considered, but the workflow, authority model, and human approval points are not explicit.

Who Should Engage

The sponsor owns an operating decision—not just a technology initiative.

The strongest engagements have a visible trigger, access to operating evidence, and a leader accountable for choosing the next move.

CEO or business owner with growth, execution, or revenue-protection pressure.

COO, VP Operations, or transformation leader responsible for throughput and accountability.

CIO or product executive who needs technology investment tied to an operating problem.

Healthcare operations leader working through administrative burden, workflow modernization, or complex exception handling.

Diagnostic Outputs

A decision-ready view of the operating problem.

The output is not a generic maturity score or tool recommendation. It is a constrained evidence package that gives leadership a clear view of the problem and a defensible next step.

Current-state workflow map: what is supposed to happen, what actually happens, and where work stalls.
Bottleneck and decision-latency analysis across handoffs, ownership, exceptions, and escalation.
Knowledge-concentration and human API dependency findings where critical operating context lives in people.
Operational risk and visibility gap assessment, including where reports hide rather than surface the problem.
AI readiness and control model: where assistance may help and where workflow design must come first.
Executive briefing with the next highest-leverage move and a recommendation to stop, deepen, or build.

Expected Inputs

Start with the evidence already available.

A recovery assessment does not require a clean-data program, a new platform, or a finished business case. It needs enough operating evidence to inspect the actual workflow.

  • Existing workflow documentation, process notes, reports, dashboards, and backlog or status artifacts.
  • Examples of stalled work, rework, missed handoffs, exceptions, or decisions that took too long.
  • Interviews with the people closest to the workflow and the sponsor who needs to make the next decision.
  • Available operating signals—not a new platform, integration, or perfectly clean dataset.

Next-Step Process

A short path to an informed decision.

The assessment creates evidence for a decision. It does not create an obligation to buy a diagnostic, build, or ongoing advisory engagement.

  1. 1. Intake

    Describe the operating problem, workflow scope, evidence available, and decision leadership needs to make.

  2. 2. Fit conversation

    Confirm that the issue is concrete and that an assessment can produce a useful decision.

  3. 3. Fixed-scope assessment

    Review the workflow, deliver the executive briefing, then decide whether to stop, deepen, or build.

Start the assessment intake

Operational Recovery Assessment

Bring the workflow under pressure.

The first step is a focused intake. TKO will assess whether the problem is ready for a fixed-scope recovery engagement.

Start the assessment intakeSchedule an Operational Truth Diagnostic